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CustomerServiceAI

Financiado

Cerrado

CustomerServiceAI Fully language independent AI platform for automated and augm...

CustomerServiceAI Fully language independent AI platform for automated and augmented customer service Customer service is a huge industry: €720BN in Europe alone, growing 9% a year. It is also very labour-intensive: over 14M Europeans, 70% of them women, work as customer service agents. And it has immense economic impact: poor cu... ver más

30/09/2021

Culinar Oy

3M€

Presupuesto del proyecto: 3M€

Líder del proyecto

CULINAR OY No se ha especificado una descripción o un objeto social para esta compañía.

TRL 4-5

Fecha límite participación Sin fecha límite de participación.

Financiación concedida El organismo H2020 notifico la concesión del proyecto el día 2021-09-30

EIC-SMEInst-2018-2020: SME instrument

I+D

Cerrada hace 7 años

0% 70% 100%

Información adicional privada

No hay información privada compartida para este proyecto. Habla con el coordinador.

1 Participantes

Culinar Oy

2.14M€ | Lider

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Duración del proyecto: 24 meses Fecha Inicio: 2019-09-16
Fecha Fin: 2021-09-30

Líder del proyecto

CULINAR OY No se ha especificado una descripción o un objeto social para esta compañía.

TRL 4-5

Presupuesto del proyecto 3M€

Fecha límite de participación Sin fecha límite de participación.

Descripción del proyecto Customer service is a huge industry: €720BN in Europe alone, growing 9% a year. It is also very labour-intensive: over 14M Europeans, 70% of them women, work as customer service agents. And it has immense economic impact: poor customer service costs US businesses $1.6TN every year. In our digital era consumers demand immediate answers; and businesses and public sector are under huge pressure to deliver quality service more cost-efficiently. Artificial intelligence (AI) promises automation, but quality is poor, damaging customer experience. In addition, most development is done only for English, with US companies dominating the market. CustomerServiceAI (CSAI) is a fully language-independent AI platform for customer service in Chat, Email and Social. Built upon our proprietary deep neural network architecture and clustering algorithms, it can take unstructured customer service databases in any language and automatically cluster them to find the different ways people ask questions. It has a unique Human+AI approach: it Augments agent work, Automates repetitive cases, and Analyses what people ask for actionable insights. CSAI is also disruptive in its cost-efficiency. It can be deployed in days vs. months required by competing solutions, and at less than 20% of the cost. Our 28 customers, incl. Zalando, Telia and Finnair, and our partners, incl. SAP and Salesforce, are proof of the value our innovation brings. Our core team of 23 experts has built a multi-award winning technology, with revenues of €1.1M in 2019 and €1.1M in Seed funding raised from Germany’s largest VC. In this Phase 2 project we will develop the next version of CSAI, which will be significantly more scalable. We will improve our core algorithms, develop a customer dashboard with self-service and analytics, and become partner-sales ready. This project is core to achieving our vision: to become the world’s leading customer service automation platform in all languages, with revenues of €57M by 2023

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