Conversational Cloud based AI driven and Language agnostic Customer Support Assi...
Conversational Cloud based AI driven and Language agnostic Customer Support Assistant
Cleverly, through the COALA project, is building a Cloud Based, AI Driven Customer Support Assistant that takes advantage of historical customer service data to build an assistant that helps customers reply to emails and non-conve...
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Duración del proyecto: 17 meses
Fecha Inicio: 2020-09-15
Fecha Fin: 2022-03-01
Líder del proyecto
CLEVERLY LDA
No se ha especificado una descripción o un objeto social para esta compañía.
TRL
4-5
Presupuesto del proyecto
129K€
Fecha límite de participación
Sin fecha límite de participación.
Descripción del proyecto
Cleverly, through the COALA project, is building a Cloud Based, AI Driven Customer Support Assistant that takes advantage of historical customer service data to build an assistant that helps customers reply to emails and non-conversational queries from customers. By leveraging its proprietary Knowledge Powered Recommendation Technology, Cleverly is in a privileged position to tackle these issues and use the COALA technology not only for email but also to conversational interactions (chat), applying a 20% increase in employees efficiency and productivity.