Free-AI
Financiado
Free AI assisted customer service for small businesses
This project will develop a business plan for the international upscaling and launch of a novel Artificial Intelligence (AI) powered customer service for small businesses.
Today, the ability to swiftly handle and respond to the t...
This project will develop a business plan for the international upscaling and launch of a novel Artificial Intelligence (AI) powered customer service for small businesses.
Today, the ability to swiftly handle and respond to the text-based questions and inquiries from potential customers submitted through the company’s website is an important determinant of the competitive position of any business. The market has already responded to this demand through exponential growth of chat bots – computer programs that aim to automate responses to the prospects and maintain a conversation with a client in natural language.
However, the vast majority of small businesses are not a part of this growth. To develop and launch a chatbot is expensive, requires vast programming effort and understanding of diverse aspects of natural language processing.
Sonetel aims to disrupt the market and make AI-assisted customer service available to any company globally. We have developed the prototype of the service, which allows our customers to integrate automated text service capability in their websites through a simple web Widget. Sonetel’s solution uniquely and instantly resolves a wide range of the external and internal communication needs for small businesses – with an emphasis on the inbound customer communication – for free.
In the back-end, our new service rests on the firm technological foundation of the Sonetel Voice SaaS platform. This platform has proven to change the way small businesses conduct international customer service activities. It transforms SMEs into true global entrepreneurs. The platform currently has +100,000 paying customers +170 countries.
As a part of the SME Instrument Phase 1 feasibility assessment, we will develop a roadmap for scaling our innovation globally. If successful, the project will allow Sonetel to experience accelerated growth and fully realise its business development strategy.
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Duración del proyecto: 4 meses
Fecha Inicio: 2018-05-04
Fecha Fin: 2018-09-30
Fecha Fin: 2018-09-30
Línea de financiación: concedida
El organismo H2020 notifico la concesión del proyecto el día 2018-09-30
Línea de financiación objetivo
El proyecto se financió a través de la siguiente ayuda:
EIC-SMEInst-2018-2020:
SME instrument
Cerrada
hace 6 años
Presupuesto
El presupuesto total del proyecto asciende a
71K€
Líder del proyecto
SONETEL AB PUBL
No se ha especificado una descripción o un objeto social para esta compañía.
Perfil tecnológico
TRL
4-5
Perfil tecnológico
TRL
4-5
679.72K€ |
Participante