Innovating Works

SIMPATICO

Financiado
SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies A seamless interaction with the public administration (PA) is crucial to make the daily activities of companies and citizens more effective and efficient, saving time and money in the management of administrative processes. In par... A seamless interaction with the public administration (PA) is crucial to make the daily activities of companies and citizens more effective and efficient, saving time and money in the management of administrative processes. In particular, online public services have an enormous potential for reducing the administrative burden of companies and citizens, as well as for creating saving opportunities for the PA. This potential is however far from being fully exploited. Online services made available by the PA typically rely on standardized processes, copied from their offline counterparts and designed only from the public sector organizations’ own perspective. This results in online services that fail to adapt to the specific needs of citizens and companies. With SIMPATICO, we address the issues above by proposing a novel approach for the delivery of personalized online services that, combining emerging technologies for language processing and machine learning with the wisdom of the crowd, makes interactions with the PA easier, more efficient and more effective. SIMPATICO combines top-down knowledge of the PA with bottom-up contributions coming from the community. These contributions can be of different types, ranging from the qualified expertise of civil servants and professionals to problems and doubts raised by citizens and companies that find online services difficult to use. Our approach is able to take into account both explicit information sources coming from citizens, professionals and civil servants, and implicit ones, extracted from user logs and past user interactions. SIMPATICO’s ‘learning by doing’ approach will use this information and match it with user profiles to continuously adapt and improve interactions with the public services. All the collected information on public services and procedures will be made available within Citizenpedia, a collective knowledge database released as a new public domain resource. ver más
28/02/2019
FONDAZIONE BRUNO KESSLER
4M€
Duración del proyecto: 35 meses Fecha Inicio: 2016-03-01
Fecha Fin: 2019-02-28

Línea de financiación: concedida

El organismo H2020 notifico la concesión del proyecto el día 2019-02-28
H2020 No se conoce la línea exacta de financiación, pero conocemos el organismo encargado de la revisión del proyecto.
Presupuesto El presupuesto total del proyecto asciende a 4M€
Líder del proyecto
FONDAZIONE BRUNO KESSLER No se ha especificado una descripción o un objeto social para esta compañía.