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DT-GOVERNANCE-22-2020
DT-GOVERNANCE-22-2020: Citizen-centric public services in local and regional administrations
Specific Challenge:With the adoption of the Tallinn Declaration, the ministers in charge of policy and coordination of digital public services in the countries of the EU and EFTA, recognise the needs and expectations of the citizens and businesses when interacting with public administrations and commit that the design and delivery of their services will be guided by the principles of user-centricity[1]
Sólo fondo perdido 0 €
Europeo
Esta convocatoria está cerrada Esta línea ya está cerrada por lo que no puedes aplicar. Cerró el pasado día 19-03-2020.
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Presentación: Consorcio Consorcio: Esta ayuda está diseñada para aplicar a ella en formato consorcio.
Número mínimo de participantes.
Esta ayuda financia Proyectos: Objetivo del proyecto:

Specific Challenge:With the adoption of the Tallinn Declaration, the ministers in charge of policy and coordination of digital public services in the countries of the EU and EFTA, recognise the needs and expectations of the citizens and businesses when interacting with public administrations and commit that the design and delivery of their services will be guided by the principles of user-centricity[1]

The digital transformation of the public administration shall be implemented at national, regional and local levels.


Scope:For user-centric digital public services, the proposed action will:

support the implementation of the 'User-centricity principles for design and delivery of digital public services' laid down in the Tallinn Declaration putting citizens truly at the heart of governments' digital transformation at cities and regions level; encourage and recognise cities and regions that are taking policies steps to become more user-centric; promote capacity building, best practices and experience exchange, solutions reuse, training, awareness raising through a community building approach; ensure that the mechanism... ver más

Specific Challenge:With the adoption of the Tallinn Declaration, the ministers in charge of policy and coordination of digital public services in the countries of the EU and EFTA, recognise the needs and expectations of the citizens and businesses when interacting with public administrations and commit that the design and delivery of their services will be guided by the principles of user-centricity[1]

The digital transformation of the public administration shall be implemented at national, regional and local levels.


Scope:For user-centric digital public services, the proposed action will:

support the implementation of the 'User-centricity principles for design and delivery of digital public services' laid down in the Tallinn Declaration putting citizens truly at the heart of governments' digital transformation at cities and regions level; encourage and recognise cities and regions that are taking policies steps to become more user-centric; promote capacity building, best practices and experience exchange, solutions reuse, training, awareness raising through a community building approach; ensure that the mechanism for recognising user-centric cities and regions and the community will become self-sustainable beyond the H2020 funding. The Commission considers that proposals requesting a contribution from the EU in the order of 1.5M€ would allow this specific challenge to be addressed appropriately. Nonetheless, this does not preclude submission and selection of proposals requesting other amounts.


Expected Impact:The action will show the social and human dimension of digitalisation, in particular that all citizens can be better served by their public administrations while moving into the digital age, and will strengthen European citizens’ sense of belonging to the European Union.

By developing a framework that will determine the conditions by which cities and regions will be recognised in their commitment to become more user centric the belief is that across Europe public administrations will be inspired to accelerate their journey to design and deliver more user-centric digital public services for the benefit of their citizens and businesses.

The action should emphasise the movement of local and regional administrations towards citizen centric, secure, high quality and burden free public services and towards more inclusive and participative decision and policy-making. At the same time cities and regions will gain visibility and benefit from being part of the community through exchange of good and bad practices, solutions and know how among all cities and regions experiencing the same journey.


[1]See Annex to the Tallinn Declaration,

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Temáticas Obligatorias del proyecto: Temática principal:

Características del consorcio

Ámbito Europeo : La ayuda es de ámbito europeo, puede aplicar a esta linea cualquier empresa que forme parte de la Comunidad Europea.
Tipo y tamaño de organizaciones: El diseño de consorcio necesario para la tramitación de esta ayuda necesita de:

Características del Proyecto

Requisitos de diseño: Duración:
Requisitos técnicos: Specific Challenge:With the adoption of the Tallinn Declaration, the ministers in charge of policy and coordination of digital public services in the countries of the EU and EFTA, recognise the needs and expectations of the citizens and businesses when interacting with public administrations and commit that the design and delivery of their services will be guided by the principles of user-centricity[1] Specific Challenge:With the adoption of the Tallinn Declaration, the ministers in charge of policy and coordination of digital public services in the countries of the EU and EFTA, recognise the needs and expectations of the citizens and businesses when interacting with public administrations and commit that the design and delivery of their services will be guided by the principles of user-centricity[1]
¿Quieres ejemplos? Puedes consultar aquí los últimos proyectos conocidos financiados por esta línea, sus tecnologías, sus presupuestos y sus compañías.
Capítulos financiables: Los capítulos de gastos financiables para esta línea son:
Personnel costs.
Los costes de personal subvencionables cubren las horas de trabajo efectivo de las personas directamente dedicadas a la ejecución de la acción. Los propietarios de pequeñas y medianas empresas que no perciban salario y otras personas físicas que no perciban salario podrán imputar los costes de personal sobre la base de una escala de costes unitarios
Purchase costs.
Los otros costes directos se dividen en los siguientes apartados: Viajes, amortizaciones, equipamiento y otros bienes y servicios. Se financia la amortización de equipos, permitiendo incluir la amortización de equipos adquiridos antes del proyecto si se registra durante su ejecución. En el apartado de otros bienes y servicios se incluyen los diferentes bienes y servicios comprados por los beneficiarios a proveedores externos para poder llevar a cabo sus tareas
Subcontracting costs.
La subcontratación en ayudas europeas no debe tratarse del core de actividades de I+D del proyecto. El contratista debe ser seleccionado por el beneficiario de acuerdo con el principio de mejor relación calidad-precio bajo las condiciones de transparencia e igualdad (en ningún caso consistirá en solicitar menos de 3 ofertas). En el caso de entidades públicas, para la subcontratación se deberán de seguir las leyes que rijan en el país al que pertenezca el contratante
Amortizaciones.
Activos.
Otros Gastos.
Madurez tecnológica: La tramitación de esta ayuda requiere de un nivel tecnológico mínimo en el proyecto de TRL 5:. Los elementos básicos de la innovación son integrados de manera que la configuración final es similar a su aplicación final, es decir que está listo para ser usado en la simulación de un entorno real. Se mejoran los modelos tanto técnicos como económicos del diseño inicial, se ha identificado adicionalmente aspectos de seguridad, limitaciones ambiéntales y/o regulatorios entre otros. + info.
TRL esperado:

Características de la financiación

Intensidad de la ayuda: Sólo fondo perdido + info
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1. Eligible countries: described in Annex A of the Work Programme.
A number of non-EU/non-Associated Countries that are not automatically eligible for funding have made specific provisions for making funding available for their participants in Horizon 2020 projects. See the information in the Online Manual.
 
2. Eligibility and admissibility conditions: described in Annex B and Annex C of the Work Programme.
 
Proposal page limits and layout: please refer to Part B of the proposal template in the submission system below.
 
3. Evaluation:
Evaluation criteria, scoring and thresholds are described in Annex H of the Work Programme. 
Submission and evaluation processes are described in the Online Manual.
4. Indicative time for evaluation and grant agreements:
Information on the outcome of evaluation (single-stage call): maximum 5 months from the deadline for submission.
Signature of grant agreements: maximum 8 months from the deadline for submission.
5. Proposal templates, evaluation forms and model grant agreements (MGA):
Coordination and Support Action:
Specific provisions and funding rates
Standard proposal template
Standard evaluation form
General MGA - Multi-Beneficiary
Annotated Grant Agreement
6. Additional provisions:
Horizon 2020 budget flexibility
Technology readiness levels (TRL) – where a topic description refers...
1. Eligible countries: described in Annex A of the Work Programme.
A number of non-EU/non-Associated Countries that are not automatically eligible for funding have made specific provisions for making funding available for their participants in Horizon 2020 projects. See the information in the Online Manual.
 
2. Eligibility and admissibility conditions: described in Annex B and Annex C of the Work Programme.
 
Proposal page limits and layout: please refer to Part B of the proposal template in the submission system below.
 
3. Evaluation:
Evaluation criteria, scoring and thresholds are described in Annex H of the Work Programme. 
Submission and evaluation processes are described in the Online Manual.
4. Indicative time for evaluation and grant agreements:
Information on the outcome of evaluation (single-stage call): maximum 5 months from the deadline for submission.
Signature of grant agreements: maximum 8 months from the deadline for submission.
5. Proposal templates, evaluation forms and model grant agreements (MGA):
Coordination and Support Action:
Specific provisions and funding rates
Standard proposal template
Standard evaluation form
General MGA - Multi-Beneficiary
Annotated Grant Agreement
6. Additional provisions:
Horizon 2020 budget flexibility
Technology readiness levels (TRL) – where a topic description refers to TRL, these definitions apply
Members of consortium are required to conclude a consortium agreement, in principle prior to the signature of the grant agreement.
7. Open access must be granted to all scientific publications resulting from Horizon 2020 actions.
Where relevant, proposals should also provide information on how the participants will manage the research data generated and/or collected during the project, such as details on what types of data the project will generate, whether and how this data will be exploited or made accessible for verification and re-use, and how it will be curated and preserved.
Open access to research data
The Open Research Data Pilot has been extended to cover all Horizon 2020 topics for which the submission is opened on 26 July 2016 or later. Projects funded under this topic will therefore by default provide open access to the research data they generate, except if they decide to opt-out under the conditions described in Annex L of the Work Programme. Projects can opt-out at any stage, that is both before and after the grant signature.
Note that the evaluation phase proposals will not be evaluated more favourably because they plan to open or share their data, and will not be penalised for opting out.
Open research data sharing applies to the data needed to validate the results presented in scientific publications. Additionally, projects can choose to make other data available open access and need to describe their approach in a Data Management Plan.
Projects need to create a Data Management Plan (DMP), except if they opt-out of making their research data open access. A first version of the DMP must be provided as an early deliverable within six months of the project and should be updated during the project as appropriate. The Commission already provides guidance documents, including a template for DMPs. See the Online Manual.
Eligibility of costs: costs related to data management and data sharing are eligible for reimbursement during the project duration.
The legal requirements for projects participating in this pilot are in the article 29.3 of the Model Grant Agreement.
 
8. Additional documents:
1. Introduction WP 2018-2020
2. Europe in a changing world - inclusive, innovative and reflective societies WP 2018-2020
General annexes to the Work Programme 2018-2020
Legal basis: Horizon 2020 Regulation of Establishment
Legal basis: Horizon 2020 Rules for Participation
Legal basis: Horizon 2020 Specific Programme
Garantías:
No exige Garantías
No existen condiciones financieras para el beneficiario.

Información adicional de la convocatoria

Efecto incentivador: Esta ayuda tiene efecto incentivador, por lo que el proyecto no puede haberse iniciado antes de la presentación de la solicitud de ayuda. + info.
Respuesta Organismo: Se calcula que aproximadamente, la respuesta del organismo una vez tramitada la ayuda es de:
Meses de respuesta:
Muy Competitiva:
No Competitiva Competitiva Muy Competitiva
No conocemos el presupuesto total de la línea
Minimis: Esta línea de financiación NO considera una “ayuda de minimis”. Puedes consultar la normativa aquí.

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