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SIMPATICO

Financiado

Cerrado

SIMplifying the interaction with Public Administration Through Information techn...

SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies A seamless interaction with the public administration (PA) is crucial to make the daily activities of companies and citizens more effective and efficient, saving time and money in the management of administrative processes. In par... ver más

28/02/2019

FBK

4M€

Presupuesto del proyecto: 4M€

Líder del proyecto

FONDAZIONE BRUNO KESSLER No se ha especificado una descripción o un objeto social para esta compañía.

TRL 4-5

Fecha límite participación Sin fecha límite de participación.

Ver 12 Participantes

Financiación concedida El organismo H2020 notifico la concesión del proyecto el día 2019-02-28

EURO-6-2015: Meeting new societal needs by using...

I+D

Cerrada hace 9 años

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Información adicional privada

No hay información privada compartida para este proyecto. Habla con el coordinador.

12 Participantes

FBK

712.50K€ | Lider

SHEFFIELD

153.75K€ | Participante

FUNDACIÓN DEUSTO

N.D. | Participante

H I IBERIA INGENIERIA Y PROY...

390.00K€ | Participante

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Duración del proyecto: 37 meses Fecha Inicio: 2016-01-20
Fecha Fin: 2019-02-28

Líder del proyecto

FONDAZIONE BRUNO KESSLER No se ha especificado una descripción o un objeto social para esta compañía.

TRL 4-5

Presupuesto del proyecto 4M€

Fecha límite de participación Sin fecha límite de participación.

Descripción del proyecto A seamless interaction with the public administration (PA) is crucial to make the daily activities of companies and citizens more effective and efficient, saving time and money in the management of administrative processes. In particular, online public services have an enormous potential for reducing the administrative burden of companies and citizens, as well as for creating saving opportunities for the PA. This potential is however far from being fully exploited. Online services made available by the PA typically rely on standardized processes, copied from their offline counterparts and designed only from the public sector organizations’ own perspective. This results in online services that fail to adapt to the specific needs of citizens and companies. With SIMPATICO, we address the issues above by proposing a novel approach for the delivery of personalized online services that, combining emerging technologies for language processing and machine learning with the wisdom of the crowd, makes interactions with the PA easier, more efficient and more effective. SIMPATICO combines top-down knowledge of the PA with bottom-up contributions coming from the community. These contributions can be of different types, ranging from the qualified expertise of civil servants and professionals to problems and doubts raised by citizens and companies that find online services difficult to use. Our approach is able to take into account both explicit information sources coming from citizens, professionals and civil servants, and implicit ones, extracted from user logs and past user interactions. SIMPATICO’s ‘learning by doing’ approach will use this information and match it with user profiles to continuously adapt and improve interactions with the public services. All the collected information on public services and procedures will be made available within Citizenpedia, a collective knowledge database released as a new public domain resource.

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