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C E E S Citizen oriented Evaluation of E Government Services A Reference Pr...

C E E S Citizen oriented Evaluation of E Government Services A Reference Process Model The research program aims to develop a process model for the measurement of citizen satisfaction index for e-Government services. The aim is achieved by the knowledge exchange program between two academic partners (Brunel Universi... ver más

31/03/2013

BRUNEL UNIVERSITY...

374K€

Presupuesto del proyecto: 374K€

Líder del proyecto

BRUNEL UNIVERSITY LONDON No se ha especificado una descripción o un objeto social para esta compañía.

TRL 4-5

Fecha límite participación Sin fecha límite de participación.

Ver 4 Participantes

Financiación concedida El organismo FP7 notifico la concesión del proyecto el día 2013-03-31 No tenemos la información de la convocatoria

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Este proyecto no cuenta con búsquedas de partenariado abiertas en este momento.

Información adicional privada

No hay información privada compartida para este proyecto. Habla con el coordinador.

4 Participantes

BRUNEL UNIVERSITY LONDON

0.00€ | Lider

American University of Beiru...

TURKSAT

N.D. | Participante

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Líder del proyecto

BRUNEL UNIVERSITY LONDON No se ha especificado una descripción o un objeto social para esta compañía.

TRL 4-5

Presupuesto del proyecto 374K€

Fecha límite de participación Sin fecha límite de participación.

Descripción del proyecto The research program aims to develop a process model for the measurement of citizen satisfaction index for e-Government services. The aim is achieved by the knowledge exchange program between two academic partners (Brunel University and American University of Beirut.) and one private sector partner (Turk Satellite or TurkSat). The large bureaucratic public sector structures are often unable to embrace change and are grounded in years of tradition thus, there is not the environment for innovation or established tools to measure satisfaction and this sets benchmarks for performance improvement. As a result, there are research initiatives to develop a citizen satisfaction model (CSM) for e-government services. However, existing researches are focusing on the specific CSM model and do not suggest a systematic process which can be used for the developed CSM model by e-government system managers. In addition, these CSM models have been developed separately in different countries based on their own requirements. Furthermore, the processes used to measure the CSMs in different countries are different from each other and this makes it difficult for the other e-Government stakeholders in different or even the same countries to benefit from their experience. The aims of the C-E-E-S project are to develop a reference process model and a scientific evaluation framework to measure citizen satisfaction on e-Government services. This will be a harmonized and standardized process model which could be used by other e-Government implementers worldwide. The idea is to develop a reference process model for measuring citizen satisfaction on e-Government services and to allow other e-Government stakeholders to use the reference process model and the benchmarking outcomes from the evaluation framework to project inefficient e-Government services for further improvement in their designs. Total 72 researcher-months will be exchanged among the partners to complement their knowledge.

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